Have questions regarding our products, services, and policies? You may find the answers here:

1. DOES STUFURHOME DROP-SHIP?

Besides shipping products to your commercial addresses, Stufurhome also offers a wide variety of shipping options including drop shipments and custom packing slips. So not only do we drop ship, but we can also use your own logo to create custom packing slips making it looks as though the products are shipped directly from you. For full details of our shipping options and policies, please click here.

2. WHAT TYPES OF CREDIT TERMS DOES STUFURHOME OFFER?

Stufurhome offers a wide variety of terms including:
Open Accounts-Net Terms for qualified customers
Cashier's Check/COD/Company Check
Credit Cards: Visa and MasterCard
Letters of Credit

3. HOW CAN I GET A STUFURHOME CATALOG?

Stufurhome Catalog gives you an overview of our products. Please contact us to receive one.

4. CAN I RETURN ITEMS?

For details of our return policies, please click here.

5. WHAT ARE CREAM MARFIL STONE, TRAVERTINE STONE, & GRANITE STONE?

Geologically speaking, rocks are classified into 3 main categories: igneous, sedimentary, and metamorphic. Our sinks are made of all natural stones including granite, travertine, and cream marfil. Granite is a type of igneous rock, travertine is sedimentary while cream marfil is metamorphic.

• Cream Marfil is a type of marble, which is a metamorphic rock resulting from the metamorphism of limestone. Limestone is a sedimentary rock, formed mainly from the accumulation of organic remains (bones and shells of marine microorganisms and coral) from millions of years ago. The calcium in the marine remains combined with carbon dioxide in the water in turn forms calcium carbonate, which is the basic mineral structure of all limestone. When subjected to heat and pressure, the original limestone experiences a process of complete recrystallization ("metamorphism"), forming what we know as marble. The characteristic swirls and veins of many colored marble varieties, for example, cream marfil, are usually due to various mineral impurities. Cream marfil is formed with a medium density with pores.

• Travertine is a variety of limestone, a kind of sedimentary rock, formed of massive calcium carbonate from deposition by rivers and springs, especially hot bubbly mineral rich springs. When hot water passes through limestone beds in springs or rivers, it dissolves the limestone, taking the calcium carbonate from the limestone to suspension as well as taking that solution to the surface. If enough time comes about, water evaporates and calcium carbonate is crystallized, forming what we know as travertine stone. Travertine is characterized by pores and pitted holes in the surface and takes a good polish. It is usually hard and semicrystalline. It is often beautifully colored (from ivory to golden brown) and banded as a result of the presence of iron compounds or other (e.g., organic) impurities.

Travertine is mined extensively in Italy; in the U.S., Yellowstone's Mammoth Hot Springs are actively depositing travertine. It also occurs in limestone caves.

• Granite is a very common type of intrusive igneous rock, mainly composed of three minerals: feldspar, quartz, and mica, with the first being the major ingredient. Granite is formed when liquid magma—molten rock material—cools beneath the earth’s crust. Due to the extreme pressure within the center of the earth and the absence of atmosphere, granite is formed very densely with no pores and has a coarse-grained structure. It is hard, firm and durable.

6. WHAT IS THE POLISH ON THE STONE?

• Polishes on a stone are changes in the surface of the stone itself. There is nothing applied to the surface. In other words, the stones are all natural.

7. WHAT IS THE TRAVERTINE STONE FILLED WITH?

• The amount of pores and pits in a travertine stone depends on its density: The lower the density, the more pores the travertine stone have. Our travertine stones are all natural and filled with travertine powder only, instead of any other materials.

8. WHAT KINDS OF WOOD ARE THE SINK CABINETS MADE OF?

• Structurally, our sink cabinets are made of solid woods while panels, boards, and doors are made out of MDF boards. Solid wood is made from a large section of wood that is relatively free of defects. MDF board—medium density fiber board—is an engineered wood product made from wood fibers, rather than particles. After trees are cut down, they are debarked into logs, chipped into pieces, and broken down into wood fibers. Wood fibers, combined with wax and resin, are then formed into panels—MDF boards—by applying high temperature and pressure.

MDF boards are durable, dependable, and cost effective. It is very strong which ensures longevity and is resistant to warping that can occur over time caused by moisture. Moreover, MDF boards reduce wood waste. Landfill waste is reduced, deforestation slowed and habitat preserved because it is possible for MDF to be made from 100% recovered wood fiber.

The MDF boards we use in our sinks meet the Airborne Toxic Control Measure (ATCM 93120) for formaldehyde content level and the finishes on the sink are safe in terms of lead content.

• Only some products in the SRCVH series are not made of MDF.

9. CAN I PLACE A SPECIAL ORDER ON A PRODUCT?

• All of our products come as they are, and we do not do any special orders.

• All SRCVH series come in complete sets and are not sold separately.

10. CAN I CHANGE THE COUNTER TOP OPTIONS OF THE VANITIES?

• Our products come as they are. Not all vanities are available in the four counter top options. While a few vanities are available in all four counter top options, other few come in one to two counter top options.

11. ARE FAUCETS INCLUDED WITH THE VANITIES?

• Since our faucets vary in styles and sizes, they are not included with the vanities. Rather, they are sold separately at different prices.

12. CAN STONE, GLASS, CERAMIC VESSEL BE PLACED UNDER MOUNT INTO A VANITY?

• Stone, glass, and ceramic vessels can only be placed top mount onto a vanity.

Should you have more questions or any comments and concerns, please feel free to contact us at support@stufurhome.com